Answers to the most frequently asked questions about ordering, delivery, prices and our range at Friviko Food in Mannheim.
Ordering
Who can order from Friviko Food?
We supply restaurants and businesses – restaurants, takeaways, sushi bars, delivery services and Asian grocery shops. Our prices are net prices plus VAT. We supply trade customers only.
How can I order?
By phone on +49 621 48442008, by mobile, WhatsApp or WeChat on +49 152 26206863, or by email to
Is the product catalogue available in English?
Our catalogue, customer accounts and the online order list are in German. Brand names and item numbers are the same in every language – simply quote the item number when you order, or tell us what you need and we will help you find the right product.
Why should I quote the offer number?
The offer number tells us which price list you are referring to. This ensures that prices and items match your order.
Do you also visit customers for advice?
Yes. Friviko Food is a family business – on request, a member of our management will visit your business in person, discuss your needs and present suitable products.
Is there a minimum order value?
The minimum order value is usually €400 net per delivery. We do not charge for delivery. Regular customers can use our emergency service – at any time.
Are the prices on the website binding?
All prices are net plus VAT and without guarantee. An order sent via the website – by email, WhatsApp or WeChat – is initially an enquiry. It only becomes binding once we have confirmed it. Existing customers see their agreed prices after logging in.
When can I reach Friviko Food?
By phone and online – via WhatsApp, WeChat and email – you can reach us Monday to Sunday from 4 am to 9 pm (German time). Our warehouse and office are open Monday to Friday from 4 am to 1:30 pm.
Delivery
Where does Friviko Food deliver?
We deliver to your door with our own fleet. We supply Mannheim and the surrounding area up to approx. 50 km every day from Monday to Friday. Beyond that, we run fixed routes, including to Frankfurt, Wiesbaden, Mainz, Darmstadt, Stuttgart, Karlsruhe, Heilbronn, Freiburg, Würzburg, Kaiserslautern, Koblenz, Trier and the Saarland – each including the surrounding area. You can see which town is served on which day under Delivery area & delivery days.
How is frozen food transported?
In vehicles with a three-compartment system: frozen goods at −22 °C, chilled fresh produce and dry goods – each in its own compartment. Prawns, meat, fresh produce and ice cream arrive in the same delivery as rice and sauces – and the cold chain stays closed.
Prices & range
Are the prices shown net?
Yes, all prices are net prices plus statutory VAT and apply while stocks last. A deposit is added for drinks in returnable bottles and cans.
Are there lower prices for larger quantities?
Yes – our pallet deals: particularly good prices apply when you buy a whole pallet, for example Golden Lion Cambodian rice (50 sacks per pallet), Aroy-D coconut milk (72 cartons) and sweet chilli sauce (54 cartons).
What do PD, HLSO and HOSO mean for prawns?
PD means peeled and deveined (no head, no shell), HLSO means headless, shell on, and HOSO means head on, shell on. The size (for example 21–25) states the number of pieces per pound – the smaller the number, the larger the prawn.
What does IQF mean?
IQF stands for “individually quick frozen”: each piece is frozen separately and does not stick together, so you can take out exactly the amount you need.
Do you have halal products?
Some items are labelled halal, for example our Brazilian chicken breast fillet (item no. 3000). Please ask us about further items and the certificates.
Are there vegetarian alternatives?
Yes, for example Tahoe tofu, the vegetarian mock duck from Wu Chung, vegetable spring rolls, vegetable gyoza and edamame.
A product is missing from your range – what now?
Just ask us. Our range is constantly growing, and we do our best to get your product of choice.
Your question was not answered? Call us on +49 621 48442008 or write to us.